Over the last few years, it has been challenging for businesses of all sizes on many levels. Increase in cyber-criminal activity, the need to shift to remote work and back again and changing how product and services are purchased and delivered to customers, has put an added strain and restrictions on companies. Even changes in the cyber security tools has created security concerns that need to be addressed as well.

From an IT viewpoint, the pressure to react to these requirements increases exponentially. Many companies who have their own internal IT departments, may have more difficult to make the changes required especially due to the escalated speed of change. This may be due to limited resources, lack of technical expertise or the lack of tools and processes. This resulted in a relatively new type of “Outside Support” referred to Co-Managed IT Services.

What are co-managed IT services?

Co-managed IT services can be defined as model that allows businesses to blend their internal IT team with the support, knowledge, and expertise of a Managed Services Provider (MSP). It allows organizations to customize their IT services to allow them to decide which services to keep in house and which would be better suited for outsourcing. The idea is to create a partnership where the MSP can support, enhance, and supplement the existing IT team within an organization.

Co-managed IT services is not a new concept but has seen significant growth over the last 36 months as organizations were grappling with a world that changed overnight.

When is Co-Managed IT Services a better solution? 

  • Small IT team and time constraints.A small IT staff can put serious strain on your business for several reasons. Vacations, replacing staff and new projects, just to name a few, can all leave your company in peril. Finding, hiring and training new staff can be time-consuming and costly. Also, the shortage of experienced IT personnel that fit your exact requirements, adds additional frustration. Co-Managed IT Services allows an organization to supplement their IT team
  • New Projects. Matching the growth of your business with parallel growth in your IT department is paramount. However, in many cases, existing resources are already stressed maintaining “Status Quo”. Co-Managed IT Services can help by working alongside your internal department to either deliver the project or maintain operations while the internal team delivers the project.
  • Knowledge Gap. We all know that technology is changing quickly and dynamically. It is challenging to keep up. Co-Managed IT Services can help you “Bridge” that gap by providing the experience and knowledge to supplement the knowledge gap to help the internal IT team.
  • Lack of Monitoring and Management Platform. A Managed Service Provider uses a platform that helps effectively and efficiently manage an IT environment. This platform will include an intense documentation process, 24/7 monitoring tools, a ticketing system to track interaction and many other important features to assist your company’s IT department. The MSP may also provide, as requested or required, network assessments, backup and recovery audits, disaster planning, End-user support services and many other services.

Sirtawn System’s Co-Managed IT Services is a partnership between your company’s internal IT team and us. We work hand in hand with your in-house IT department to successfully attain the business outcomes defined by you and your company. Based on our agreement with you, our services may include:

  • State-of-the-art 24/7 monitoring and management
  • Ticketing platforms and processes
  • Full system documentation
  • End-user support services
  • Support overflow services
  • Contractual IT resources
  • Consulting services
  • Project and process implementation

Contact us to see if co-managed IT services is a fit for your business. 


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