The Service Module is based on Repair Orders (ROs) with automatically generated Order numbers. The ROs are initially set up with multiple “Problems” which are designated as “Customer Pays”, “Internal” or “Warranty”. Each problem may have Inventory, Labour and Sublet assigned to it. The Inventory, Labour and Sublet can be attached by referencing a predetermined “Procedure” or manually enter to build an Estimate (if required). Actual Inventory, Labour and Sublet are added to the RO as they occur or added later. The completed ROs are invoiced and directly update the Accounts Receivable.
The Customer's Service Units (Maximum of 6 per RO) are set up in an “Ownership” database for continuous access and history purposes. A Unit may be copied to a new Owner.
Interface to Other Modules
Providing Business Software Solutions since 1984